Pickup times and locations

• 05:25 AM [Melbourne City] 42 Russell Street (In front of Grand Hyatt, Eagle Statues)
• 06:00 AM [Box Hill] 913 Whitehorse Road (Opposite to Chemist Warehouse)
• 06:20 AM [Glen Waverley] Railway Parade North (Bus Stop 1) *Note: Meet-up time subject to our final confirmation 1 day prior to departure (time may be brought forward if no one on board at 2nd stop)

*NOTE
Departure and return times are not guaranteed and are subject to change due to weather and other unforeseen circumstances. It is advised not to book flights or other activities on the same day.

First-timer Packages

• FIRST-TIMER FRIENDLY (Includes Beginner Level Lifts + Lesson + Ski/Board + B-tag)
• FIRST-TIMER PLUS (Includes Beginner Level Lifts + Lesson + Ski/Board + B-tag + Clothing)
• FIRST-TIMER DELUX (Includes Beginner Level Lifts + Lesson +  Ski/Board + B-tag + Clothing + Goggles + Gloves) (7yrs+)

Please provide the gender/DOB/height/weight details of each skier in the booking notes.

Tour highlights

• Direct luxurious coach transfer to Mt Buller Village
• No shuttle bus needed, saving both time and effort
• Return coach transfer and Mt Buller Resort Entry are included
• Only one brief stopover along the way, ensuring maximum time for snow activities
• Ski equipment rental service is provided by Buller Sports on the mountain, reducing gear transportation costs and conserving physical energy
• One-stop ski and snowboard teaching services, perfect for beginners to quickly get started (provided by Mt Buller official ski school)
• On the mountain, enjoy fantastic Après-Ski facilities, including restaurants, bars, cafes and public amenities
• Fully enjoy snow playing, skiing, boarding and alpine views

Departure dates

• 06^th Jun 2026 to 04^th Oct 2026
• Daily Departure, available dates for child (3-6 yrs): 20^st Jun - 06^th Sep

Return on a different date

If you wish to stay in Mt Buller and return on a different day, a surcharge of $99 per person applies.
You can add this option [GO ONE DAY RETURN ANOTHER] in the shopping cart after you fill in the traveller's details and please kindly remark your return date.

Return way pickup time & location: 3:45 PM, Village Square or Skating Rink Carpark P3

If you also need ski/board packages on other days, please let us know via email: [email protected].

Other Packages

If you just need coach transfer service, please click on Mt Buller Coach Transfer from Melbourne (Direct transfer service to Village Square).

For skiing/snowboarding package with lift pass, please click on [Ski Unlimited] Mt Buller Snow 1-Day Tour with Full Day Lift Pass (depart from Melbourne).

Drop-off point at the mountaintop

What is included

• Mt Buller Resort Entry
• Air-conditioned coach
• Friendly and informative driver
• Beginner Level Lifts & Lesson with B-TAG
• Ski or Snowboard package, including Skis or Board, Boots, Poles or wristguards, Helmet
• Clothing, including jacket and pants (Please choose the PLUS or DELUX packages)
• Goggles rental & gloves (Please choose the DELUX package) 

What is not included

• Meals
• Ski guide
• Optional accessory: Adult Ski Protectors rental (hip pad and knee guards):  $15
• Travel or Ski Insurance
• Other expenses

Notes for accessories (goggles and gloves):

1. The accessories are provided by our company, only suitable for the guests who join our tours.
2. Please pre-book the accessories before 3 PM one day before departure. Please ask our driver guide to pick up your accessories upon arrival, not picking up from Buller Sports.
3. Goggles and ski protectors are only for rental. Please give them back to our driver after the tour.
4. We will charge $50 for any damage or loss of goggles and ski protectors.

All bookings are made with Extragreen Holidays Group Management Pty Ltd (ABN 53 658 793 367) (us/we). By booking a trip with us, you have agreed to be bound by the terms and conditions set out in these booking conditions. Your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation and/or invoice.

Please take the time to read and understand the conditions of booking set out below before booking a trip with us. We strongly recommend that you also read the information relating to your product or service before booking to ensure that you understand the itinerary, style and physical demands of the tour you are undertaking. Extragreen Holidays Group Management Pty Ltd will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

Fares

• Fares are in Australian dollars, include GST (Goods and Services Tax) and are subject to change without notice.

Children

• Children aged 3 years and up to 6 years receive Child fare unless otherwise stated.
• Teens aged 7 years and up to 17 years receive Teen fare unless otherwise stated.
• Adult fares apply to persons 18 years and over.
• Children aged 4-15 travelling on a public day tour must be seated in an allocated seat and wear a seat belt.

Pick-up & Drop-off

•  Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location at least 10 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. We cannot be held responsible for passengers who fail to load.

Special Requirements

• Please notify us of any dietary requirements, food allergies and/or medical conditions at the time of booking or 7-days before tour departure. Limited food options are available on extended tours, and forward planning is required to ensure we can accommodate but not guaranteed.

Agency

• We may also, acting as an agent or reseller for various third-party suppliers of goods and services, engage relevant third-party suppliers to supply you with other goods or services, for example, ski hire and lift tickets associated with snow tours (third-party arrangements).
• Any third-party arrangements are collateral to the bus transportation services we directly provide you. Our obligation to you is to (and you expressly authorise us to) arrange relevant contracts between you and relevant third-party goods and services providers, as may be relevant to the particular tour you have booked.
• We exercise due care and skill in choosing third-party providers of goods and services but have no control over, and to the extent permitted by law, no liability for, the goods and services provided by relevant third parties.
• All third-party arrangements made on your behalf are subject to the terms and conditions of the relevant third-party suppliers.

Travel Insurance

• We recommend all guests have travel insurance which should be taken out at the time of booking before tour departure. Your travel insurance must provide cover against personal accident death, medical expenses and emergency repatriation with a recommended minimum coverage of $200 000 for each of the categories of cover.
• We also strongly recommend it covers cancellation curtailment, personal liability and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account, please ensure you have details of the participating insurer, the insurance policy number and the emergency contact number with you rather than the bank’s name and credit card details.

Limitation of liability

• You agree to indemnify us in relation to any loss or damage suffered by us in respect of goods or services provided to you in respect of third-party arrangements, including but not limited to claims in relation to damaged equipment, e.g., ski equipment.
• To the extent permitted by law, we shall not be liable for any injury, loss, accident or delay that may occur due to factors beyond our direct control or by reason of any act or omission of any third party.

Recreational services waiver

• As part of your tour, you may engage in sporting activities or leisure-time pursuits or other activities that involve a significant degree of physical exertion or physical risk and are undertaken for the purposes of recreation, enjoyment or leisure (recreational services). This may include but is not limited to skiing, snowboarding and snow sports.
• To the extent permitted by law, Extragreen Holidays Group Management Pty Ltd, its employees, directors and agents are not liable to you, your dependents or legal representatives for personal injury or death suffered by you due to the negligence, breach of contract or statute or statutory duty of Extragreen Holidays Group Management Pty Ltd, including but not limited to any liability for recreational services not being rendered with due care and skill or not being reasonably fit for any purpose you have made known, expressly or by implication, to us or because we failed to achieve any result reasonably expected by you, which you made known, expressly or by implication, to us or for breach of any other consumer guarantee of the Australian Consumer Law (Vic) or of the Australian Consumer Law (Cth).
• You acknowledge that recreational services and associated recreational activities are dangerous, with many risks and hazards. As a consequence, personal injury (including serious personal injury) and sometimes death can occur. You assume and accept all such risks and hereby waive the right to sue Extragreen Holidays Group Management Pty Ltd, its employees, directors and agents for any personal injury or death suffered by you in any way whatsoever caused by or arising from your use of such services or your participation in such activities.
• Please see the below-prescribed warning in relation to recreational services in Victoria you participate in, to the extent that they are held to be supplied by us. By booking this tour, you are confirming that you have read, understood and agreed to these terms and conditions.

Warning under the Australian consumer law and fair trading act 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you

• are rendered with due care and skill.
• are reasonably fit for any purpose that you, either expressly or by implication, make known to the supplier.
• might reasonably be expected to achieve any result you have made known to the supplier.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees are excluded, restricted or modified in the way set out in clause 9 of this form.

The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

Cancellation by the Traveller 

If you wish to change or cancel a trip:

We understand that travel plans can sometimes change. If you cancel some or all portions of your booking, the cancellation terms set out below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.

Tour cancellation policy:

• 8+ days before departure: Free cancellation or date change. Any price difference will be refunded or charged.
• 3–7 days before departure: $50 handling fee per booking. Date changes allowed (within the 2026 snow season), no refunds. Price differences will be adjusted.
• Within 2 days of departure: Bookings are non-changeable and non-refundable.
• (Above cancellation terms valid for ≤3 persons; 4+ persons to be discussed separately.)

Different cancellation conditions may apply if/when booked through third-party agents. Your travel consultant will advise if differences apply. We strongly advise you to take out cancellation insurance at the time of booking. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after departure, or leave it before its completion, no refund will be made or compensation for departure costs incurred. The above cancellation terms are less any unrecoverable costs by accommodation providers, travel agents, third-party affiliates and supplier fees.

Cancellation by the operator 

We may cancel a trip at any time up to 7 days before departure. Alternatively, we can cancel a trip at any time before departure if, due to terrorism, natural disasters, political instability or other external events occur that deem it not viable for us to operate the planned itinerary.

If we cancel your trip, we can offer you a choice of the following:

• A 100% reimbursement of monies paid for your trip.
• Transfer amounts paid to alternative departure date or tour operated by us.
• Issued with a credit travel voucher to the amount paid for your trip, valid for 3 years.

Force Majeure Cancellation 

A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergencies; flood; windstorm or other extreme weather events; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

If a trip is cancelled due to a ‘Force Majeure Event’, we can offer you a choice of:

• A 100% credit voucher of monies paid for your trip.
• A refund minus unrecoverable costs.

Any credit travel voucher resulting from cancellation as mentioned:

• 3-year expiry date and may be applied towards any other available trip offered by us
• Are not redeemable for cash.
• Excludes flights, accommodations, and insurance as they will have their own booking conditions

In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.